- Personal Information: what is it and do I have to provide it to use the Website?
- Principles that Govern how your Personal information is Used
- Collection and Use of Technical Information
- Collection and Use of Personal Information
- How We Use Your Information
- Sharing and Transfer of Personal Information
- Where we store your Personal Information
- Controlling Your Personal Information
- Right of Rectification or Erasure
- No Fee Usually Required
- What we may need from you
- Time Limit to Respond
- Information about the Data Controller
- How Long Will You Use My Personal Information For
- Contact Information
Scout takes your privacy very seriously and we want you to feel comfortable knowing what information we collect and how it is and is not used.
Scout uses your Personal Information for the following purposes:
- to register businesses as a new customer and identify the contact details of their personnel;
- To agree contracts and deliver website creation and hosting services;
- to provide outsourced marketing services to its customers
- to manage accounts for example to manage payments, fees and charges and to collect and recover money owed to Scout;
- to manage Scout’ relationship with its customers/users;
- to administer and protect the Scout business and Its website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
- To use data analytics to improve the Scout website.
Personal Information: what is it and do I have to provide it to use the Website?
Scout does not operate a mandatory registration service and does not require you to enter any Personal Information in order to view the Website.
Personal Information (also known under European data protection laws as personal data) means any information that could identify you as a distinct individual such as your name, home address or email address. Personal Information may also include other things such as your medical history, employment details, financial history or even your information about your education or training. These are just examples of Personal Information and Scout certainly does not collect all of this information. Scout does not collect any Personal Information unless you voluntarily decide to communicate with us, for example by contacting us via our Website (please see below). The Personal information collected is your name and email address. In addition to this Personal Information, we also collect company address, company details, company payment details and financial details. The information that we collect from you is needed for the purposes listed above.
Principles that Govern how your Personal information is Used
Scout will apply the following principles when using your Personal Information:
- Lawfulness, fairness and transparency. Personal Information will be processed lawfully, fairly and in a transparent manner in relation to you.
- Purpose limitation. Personal Information will be collected only for specified, explicit and legitimate purposes. It will not be further processed in any manner incompatible with those purposes.
- Data minimisation. Personal Information will be adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
- Personal Information will be accurate and, where necessary, kept up to date. We will use reasonable steps to ensure that personal information which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay.
- Storage limitation. Personal Information will not be kept in a form which permits your identification for longer than is necessary for the purposes for which the information is processed.
- Integrity and confidentiality. Personal Information will be processed in a manner that ensures its appropriate security. This includes protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. In this regard, we will use appropriate technical or organisational security measures.
- We are responsible for, and will demonstrate, compliance with the data protection principles.
Collection and Use of Technical Information
Each time you visit, the Website we may automatically collect certain information that relates to you but does not directly identify you. This includes your internet protocol (IP) address, your login data such as the date and time you accessed our Website, the hardware, software or internet browser you use and information about your computer’s operating system such as application versions and your language settings. We may also collect information about clicks and which pages have been browsed by you. If you are using a mobile device we may also collect information that identifies your mobile device, device settings and characteristics, location details and other similar system activity. While this information does not directly identify you, it is regarded as information that may indirectly identify you as if combined with other information it may then be possible to ascertain your identity.
Collection and Use of Personal Information
We only use your Personal Information for legitimate purposes; to enable us to perform our services in accordance with contracts that we have entered into, where it is necessary for our legitimate interests (or those of a third party) and where your interests and fundamental rights do not override those interests. We may also use your Personal Information where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your Personal Information. The exception is if we send marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at firstname.lastname@example.org
We do not generally collect any Special Categories of Personal Data about you (this term refers to the various categories of personal data identified by the European and other data privacy laws as requiring special treatment and is a type of Personal Information). Examples, includes details about your race or ethnicity, personal identity numbers, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.
How We Use Your Information
Scout uses the information that you provide or that we collect to manage our business (please see above) and to operate, maintain, enhance, and provide the features and services found on our Website as well as to track the pages visited on our Website.
Browser-type related information, IP address, requested URL, referring URL, timestamp data and other automatically collected information may be used to help us diagnose problems with our server and administer the Website. In addition, we use this information to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various pages of the Website.
We may also use this data to offer customer support services, as well as to communicate with you by email, by phone or by text.
Sharing and Transfer of Personal Information
We do not sell, rent or trade in Personal Information.
We reserve the right to share your Personal Information (under obligations of confidentiality) if discussing corporate transactions involving Scout such as alliances, joint ventures, mergers and acquisitions and to transfer your Personal Information in the event of a transfer of ownership of Scout or the Website, such as through an acquisition by, or merger with, another entity.
Please be aware that we may transfer your Personal Information internationally to partners engaged in assisting us to provide the requested services to you. On leaving our Website you will need to review the privacy policies of such third parties which will explain the use they make of your personal information.
Scout will notify you when information about you may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing.
The Website may contain links to other websites to which we have no affiliation. Scout does not share your Personal Information with those websites and is not responsible for their privacy practices. We suggest you read the privacy policies on these websites.
Where we store your Personal Information
Some of our partners and suppliers may be based outside the EEA and we may therefore need to transfer your Personal information internationally. Where we do so, we ensure that we used one of the mechanisms allowed by the data protection laws.
Like most websites, Scout may require cookies to function properly. Cookies are small text files that reside on a user’s computer and identify you as a unique user and some of your preferences. You can find out more about cookies and how to manage or delete them by visiting www.allaboutcookies.org.
Cookies used are as follows:
|_ga||Google Analytics||Used to generate statistical data on how the visitor uses the web site.||More info|
|_gat||Google Analytics||Used by Google Analytics to throttle request rate||More info|
|_gid||Google Analytics||Used to generate statistical data on how the visitor uses the web site.||More info|
|collect||Google Analytics||Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.||More info|
|ckClass||Scout Digital||Used to remember your choice of having the hamburger menu/navigation opened or closed when navigating from page to page||n/a|
Controlling Your Personal Information
Right of Rectification or Erasure
You have a general right to request that we rectify any inaccurate Personal Information. If requested by you in writing we may also ask you to supply additional information to assist us in completing any missing Personal Information. You may also request that we erase any information that we hold or can also ask that we restrict our use and processing of your Personal information. We will comply with any such request where it is reasonable or where we are required by law to do so. If you request it we will also inform you if we have provided your personal information to anyone else.
No Fee usually required
You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit to Respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
By continuing to browse this website, you acknowledge that Scout is not responsible for any intercepted information sent via the Internet, and to the fullest extent permitted under applicable law, you agree that Scout is not liable for any damages or claims arising out of or related to the unauthorised use of your information by third parties.
If we discover any breach of our security that may present a high risk to you to your Personal Information we will notify you and the relevant authority without undue delay. We may not notify you of any such breach if our physical, managerial and other technical safeguards defeat the purpose of any such breach and we render any personal information unintelligible.
The Website and Scout services are not directed to children, and we do not knowingly solicit information from any child under the age of 18.
Information about the Data Controller
Scout Digital is the data controller and responsible for your Personal Information. Scout Digital is registered with the Information Commissioner’s Office with reference number: ZA360026.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to try to address your concerns before you approach the ICO and would be grateful if you would please contact us in the first instance.
How Long Will You Use My Personal Information For?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, as well as any legal requirements that might apply.
In some circumstances you can ask us to delete your data: see Right of Rectification or Erasure for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Our full details are:
1 Theobold Court
Company Number: 09196853
Telephone number: 0207 920 6464
This version was last updated on 23rd May 2018 and historic versions can be obtained by contacting us.